Privacy Policy

Information we collect

We may collect personal information when you visit our website, submit a booking request, contact us through WhatsApp or communicate with the CTRL team.

Depending on your interaction with us, this may include:

• Your name and contact details
• Phone number and WhatsApp contact information
• Pickup and drop-off locations
• Journey dates, times and duration
• Passenger numbers and luggage requirements
• Preferred chauffeur service or vehicle class
• Corporate or company information where relevant
• Family, guest or passenger requirements you choose to provide
• Payment and transaction information where necessary to complete a booking
• Communications you send to CTRL
• Technical information relating to your use of our website

How we collect information

We may collect information directly from you when you complete a form, request a chauffeur journey, contact us through WhatsApp, speak with our team or otherwise provide information to CTRL.

Some technical information may also be collected automatically when you use our website through cookies and similar technologies.

How we use your information

We use personal information where necessary to provide and manage CTRL services and communicate with customers.

This may include using your information to:

• Respond to enquiries and booking requests
• Arrange chauffeur journeys
• Confirm pickup locations, destinations, schedules and journey requirements
• Coordinate chauffeurs and vehicles
• Process or confirm payments
• Provide customer service
• Manage corporate, family and recurring transport requirements
• Improve our website, services and customer experience
• Maintain business and transaction records
• Protect our customers, drivers, business and systems
• Meet applicable legal or regulatory obligations

Journey and location information

Chauffeur bookings require information relating to your journey. This may include pickup and drop-off locations, destinations, schedules, stops and other journey details.

We use this information only as reasonably necessary to organize, manage and complete the requested chauffeur service and related customer support.

Information about other passengers

You may provide information relating to other passengers, family members, colleagues, clients or guests when arranging a journey on their behalf.

Please only provide information that is necessary for CTRL to arrange the requested service and that you are authorized to share with us.

Payments

CTRL may collect information necessary to arrange or confirm payment for chauffeur services.

Payment processing may involve banks, payment providers or other financial service providers. CTRL does not require more payment information than is reasonably necessary to process or confirm your transaction.

WhatsApp and third-party communication services

CTRL uses WhatsApp as one of its customer communication and booking channels.

When you communicate with us through WhatsApp or another third-party platform, that service may process information in accordance with its own privacy terms and policies.

We encourage you to review the privacy information provided by any third-party service you choose to use.

Cookies and website information

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve performance and user experience.

Depending on the technologies enabled on the website, information may include browser type, device information, pages viewed, website interactions and approximate technical location information.

You can usually manage or disable cookies through your browser settings. Disabling some cookies may affect how certain website functions operate.

When we may share information

CTRL does not sell your personal information.

We may share information where reasonably necessary to provide our services or operate our business, including with:

• CTRL chauffeurs and operational team members
• Payment and banking providers
• Website, hosting and technology providers
• Communication service providers
• Professional advisers
• Business partners or service providers where required to fulfil a customer request
• Government, regulatory or law enforcement authorities where legally required

Where third parties process information on our behalf, we expect personal information to be handled appropriately and only for the purposes for which it was provided.

International processing

Some technology, communications, payment or other service providers used by CTRL may process or store information outside the UAE.

Where this occurs, we take reasonable steps to work with reputable service providers and protect personal information in accordance with applicable requirements.

Data retention

CTRL retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records and meeting legal, accounting or regulatory obligations.

Retention periods may vary depending on the nature of the information and the reason it is being held.

How we protect your information

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure, but we aim to use appropriate safeguards based on the nature of the information we handle.

Your privacy rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information.

These may include the right to request:

• Information about how your personal data is used
• Access to personal information held about you
• Correction of inaccurate or incomplete information
• Deletion of information where legally permitted
• Restriction or objection to certain processing
• Withdrawal of consent where processing depends on your consent

Some rights may be subject to legal exceptions or record-keeping requirements.

Marketing communications

Where permitted, CTRL may occasionally communicate with customers about its services, updates or relevant offers.

You can ask us to stop sending marketing communications at any time by contacting the CTRL team.

Service-related communications necessary for an existing booking may still be sent.

Third-party websites

Our website may contain links to third-party websites, platforms or services.

CTRL is not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies before providing personal information.

Changes to this Privacy Policy

CTRL may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will be published on this page together with the date it was last updated.

Contact CTRL

If you have a question about this Privacy Policy, the information we hold about you or how your personal information is handled, please contact the CTRL team.