Privacy Policy

Last Updated: 29.09.2025

CTRL Limousine Services (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services in the United Arab Emirates.

1. Information We Collect

We may collect the following types of information when you use our website, mobile app, or book our chauffeur services:

  • Personal Information: Name, phone number, email address, and billing details.

  • Booking Information: Pick-up and drop-off locations, dates, times, and special requests.

  • Payment Information: Credit/debit card details or other payment methods.

  • Technical Information: IP address, browser type, device details, and usage data.

2. How We Use Your Information

Your information is used to:

  • Provide and manage our chauffeur and transfer services.

  • Process bookings and payments securely.

  • Communicate with you about reservations, updates, and customer support.

  • Improve our services, website, and customer experience.

  • Comply with UAE legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service Providers: Trusted partners who assist in delivering our services (e.g., payment processors, IT support).

  • Legal Authorities: If required under UAE law or to protect our rights and safety.

  • Business Transfers: In the event of a merger, acquisition, or restructuring.

4. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by UAE law.

6. Your Rights

Under UAE privacy and data protection regulations, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your data, subject to legal requirements.

  • Withdraw consent for marketing communications.

To exercise these rights, please contact us at the details provided below.

7. Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality, enhance your browsing experience, and analyze usage trends. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

9. Contact Us

For questions or concerns about this Privacy Policy or how your data is handled, please contact us:

CTRL Limousine Services
📍 Dubai, United Arab Emirates
📞 +971 [insert number]
📧 [insert email address]