Frequently asked
questions

You can request your journey through the booking form on our website or contact CTRL directly on WhatsApp at +971 54 581 2112.

Share your pickup location, destination or required duration, date, pickup time, number of passengers, luggage requirements and preferred vehicle class. For more complex journeys, include your planned schedule or stops.

Yes. The CTRL team is available 24/7 to assist with chauffeur bookings and journey enquiries.

No. CTRL does not currently use a booking app. Journey requests are handled directly through our website and WhatsApp.

Pricing depends on the service, vehicle class, journey and duration. One-time services may be offered at fixed rates, while corporate, recurring and long-term requirements are quoted individually.

CTRL accepts credit card payments, bank transfers and cash payments. Payment arrangements can be confirmed when your journey is booked.

Yes. One-way journeys can be arranged for airport and hotel transfers, family travel, city-to-city transfers and other point-to-point chauffeur journeys.

Yes. CTRL offers hourly and full-day chauffeur bookings when you need your vehicle and chauffeur available throughout your schedule.

CTRL's core chauffeur services include Airport & Hotel Transfers, Hourly Chauffeur, City-to-City Transfers, Corporate Travel and Family Chauffeur.

Yes. CTRL provides chauffeur-driven airport transfers between airports, hotels, homes, offices and onward destinations across Dubai and the UAE.

Yes. Hotel transfers can be arranged between hotels, airports, residences, offices and other destinations.

Instead of booking a single journey from one location to another, your chauffeur remains available for the period you have booked. It is ideal for meetings, appointments, shopping, events, dining and flexible schedules.

Yes. Hourly and full-day chauffeur bookings are particularly suited to journeys with multiple stops throughout the day.

Yes. Event transport can be arranged through Hourly Chauffeur or Corporate Travel depending on your schedule, number of passengers and transport requirements.

CTRL Corporate Travel is designed for executives, teams, clients and guests. Journeys can be planned around meetings, business schedules, conferences and corporate events.

Yes. CTRL can discuss chauffeur and fleet solutions for companies with recurring mobility requirements, executive travel, staff transport or ongoing client and guest journeys.

Family Chauffeur can be used for school runs, appointments, activities, shopping, family outings, airport journeys and other everyday family travel.

Yes. CTRL's family service is designed around comfortable, reliable travel for families, with professional chauffeurs experienced in family and child-friendly journeys.

Yes. Let the CTRL team know about passenger, luggage or other specific requirements when requesting your journey so the most suitable vehicle and service can be arranged.

CTRL's chauffeur fleet is organized into First Class, Business Class and Business Van / SUV.

First Class includes the Mercedes-Benz S-Class or a similar vehicle and is designed for journeys where additional comfort, privacy and refinement are preferred.

Business Class may include the BMW 520i, LEV01 Electric SUV, Lexus ES300h, Tesla Model Y, BYD HAN or a similar vehicle.

Business Van / SUV may include the Mercedes-Benz V250, GMC Yukon Elevation, GMC Yukon Denali or a similar vehicle.

First Class and Business Class are generally suited to up to 3 passengers. Business Van / SUV can accommodate approximately 5 to 7 passengers depending on the vehicle and luggage requirements.

Yes. You can share your preferred vehicle or vehicle class when booking. Specific models are subject to availability and a similar vehicle may be provided.

Yes. CTRL's fleet includes electric and hybrid options such as the LEV01 Electric SUV, Tesla Model Y, BYD HAN and Lexus ES300h.

CTRL chauffeurs are professional, trained, English-speaking and employed full-time rather than working as freelance drivers. Service focuses on safety, punctuality, presentation and professional customer care.

CTRL vehicles are regularly maintained and quality checked, with attention given to cleanliness, presentation and passenger comfort.

CTRL vehicles are prepared for passenger comfort, with amenities such as water and device charging available across the fleet. Amenities can vary by vehicle, so please mention any specific requirements when booking.

CTRL provides chauffeur services throughout Dubai and across the UAE. Cross-border City-to-City journeys to Oman are also available.

Yes. Dubai to Abu Dhabi and Abu Dhabi to Dubai can be booked through CTRL's City-to-City Transfer service.

Yes. Chauffeur-driven City-to-City journeys can be arranged between Dubai, Abu Dhabi, Sharjah and destinations throughout the UAE.

Yes. CTRL offers cross-border City-to-City journeys to destinations in Oman. Share your pickup location, destination, date, passenger details and luggage requirements when requesting the journey.

Yes. CTRL can arrange professional driver services for your own vehicle when you require a driver without booking a CTRL fleet vehicle. Contact the team with your requirements.

Yes. Bespoke and VIP requirements can be discussed directly with the CTRL team, including concierge assistance such as restaurant or activity bookings where required.

Contact CTRL and share your requirements. The team can advise whether the journey, vehicle or chauffeur arrangement can be accommodated.