FAQs
Services and Booking
Q: How can I book a ride with CTRL Limousine?
A: Booking a ride is simple! You can book through our website's booking form, send us a message via WhatsApp, or give us a call. Our customer service team is ready to assist you 24/7.
Q: What types of services does CTRL Limousine offer?
A: We offer a range of services including personal drivers for families, outsourced fleet and drivers for companies, airport-hotel transfers, on-call personal drivers, drivers for staff, driver service for your vehicle, and concierge services for VIP clients.
Q: Can I request a specific type of car for my booking?
A: Yes, you can. We offer a selection of luxury vehicles including the Mercedes S-Class 500, GMC Yukon, V-Class, and Tesla Model Y. Availability may vary, so please mention your preference when booking.
Pricing and Payment
Q: Do you offer fixed prices or does the cost vary?
A: We have fixed prices for one-time services and offer personalized quotes for long-term contracts, ensuring competitive pricing tailored to your needs.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit cards, bank transfers, and cash payments upon service completion.
Fleet and Drivers
Q: What makes your drivers stand out?
A: Our drivers are employed full-time, ensuring consistent quality and professionalism. They undergo extensive training, including the Wheely training system with strict SLAs, are fluent in English, and are experienced in providing a premium, safe travel experience.
Q: How do you ensure your fleet remains luxurious and comfortable?
A: Our fleet consists of new, well-maintained vehicles equipped with the best options for comfort and style. We ensure cleanliness and a pleasant aroma inside all vehicles, which undergo regular maintenance and quality checks.
Safety and Quality
Q: How do you ensure the safety and comfort of passengers?
A: Passenger safety and comfort are our top priorities. Our vehicles are equipped with advanced safety features, and our drivers are trained to drive safely and courteously. We also offer added comforts like water, napkins, and chargers for gadgets.
Q: Do you offer services for families with children?
A: Absolutely. We provide child-friendly services, with drivers who are safe and good with kids, ensuring a comfortable and secure experience for family members of all ages.
Additional Services
Q: Can CTRL Limousine accommodate special requests, such as concierge services for VIP clients?
A: Yes, we offer concierge services, including restaurant and activity bookings, as part of our commitment to providing an exceptional, personalized experience for our VIP clients.
Q: Is it possible to hire a driver for my own vehicle?
A: Yes, our Driver Service for Your Vehicle is designed for those times when you need your car relocated but can’t do it yourself. Our professional drivers can handle this task efficiently and safely.
Contact and Support
Q: How can I get in touch if I have more questions?
A: Our dedicated support team is available to answer any further questions you may have. You can reach us via phone, email, or WhatsApp. Contact details are provided on our website.
